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Position: Manager, VIP Premium Services

Employment: Full Time

Location: 620 Atlantic Ave, Brooklyn

Expires: March 26

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I. SUMMARY
In conjunction with the Vice President, Premium Partnerships, this position is responsible for establishing the sales, service and renewal strategies for the VIP Premium Services department. Other responsibilities include hiring, training, and overseeing the management process for all Account Executives, VIP Premium Service. The incumbent is also expected to sell and renew Brooklyn Nets Courtside season ticket packages. Position reports directly to the Vice President, Premium Partnerships and participates in special projects/project team(s) as assigned, to support department objectives.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES
– Participates in the hiring, training, coaching and supervision of Account Executive, VIP Premium Services;
– Achieves and exceed yearly team and personal sales and renewal goals set by the Vice President, Premium Partnerships;
– Pursues, solicits, and sells new business while exploring opportunities to up-sell existing Courtside Season Ticket Members;
– Demonstrates his/her ability and drive to meet and exceed team and personal revenue goals;
– Makes telephone and face-to-face sales calls on accounts and promptly follows up with appropriate action in order to move the sales process forward;
– Provides superior customer service for all current and new Courtside Ticket Members;
– Understands and uses various tools within the organization, such as CRM and Archtics to follow all office and company standard operating procedures;
– Actively supports specific club initiatives, such as referral, membership and influencer programs;
– Maintains and utilizes a thorough knowledge of the team, arena services, and Courtside Ticket Member benefits;
– Assists with game night operations in all Brooklyn Nets hospitality areas at Barclays Center;
– Attentively listens and comprehends Courtside Ticket Member needs;
– Actively coordinates with other departments to ensure the quality of the Courtside Ticket Member experiences from initial sale, to billing, to service, etc.;
– Tactfully handles and resolves team and Courtside Ticket Member’s issues and follow up appropriately;
– Performs other duties as assigned.

III. QUALIFICATIONS
– The qualifications listed below represent the credentials necessary to perform the essential functions of this position. – To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience
– Bachelor’s degree required;
– 3+ years experience in sales and customer service working for a professional sports franchise;
– Preferably least one year of management experience.

B. Knowledge/Skills/Abilities
– Must have knowledge of CRM and Archtics database ticketing systems;
– Must have proficient experience with Microsoft Office, Outlook and related software skills;
– Must have the ability to maintain an impeccable professional appearance;
– Must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships;
– Must have a strong sense of self-awareness and emotional intelligence;
– Must be able to maintain confidentiality and use utmost discretion when privy to sensitive information;
– Must have truly outstanding customer service and interpersonal communication skills;
– Must have good decision-making skills, solid judgment and interpersonal effectiveness;
– Must have an interest and ability in serving others as one of the primary functions of their job;
– Must be self-directed and able to work independently;
– Must be flexible & reliable team player, both within own department and within company as a whole;
– Strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills;
– Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;
– Able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption;
– Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made;
– Must have some proficiency in ticketing systems; managing ticket inventory and manipulating prices.

C. Certifications
– None required.

IV. WORKING CONDITIONS

A. Travel Requirements: May be required to travel on rare occasions (less than 5%); trips may require air travel and/or overnight stay for one or more nights.
B. Physical Demands: This position requires the ability to lift up to 10 pounds.
C. Work Environment: The incumbent primarily works in an office environment, however is expected to attend Brooklyn Nets games, which may take place on evenings, weekends or holidays.

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